Returns & Refunds

United Kingdom Deliveries

Our deliveries are made using the Royal Mail and outsourced delivery services providing a consistently fast and efficient service. We supply anywhere in the United Kingdom for the prices advertised on our website.

International Deliveries

We can supply overseas to anywhere in the world. We understand that everyone in the world should have access to great products to help life with diabetes be a little brighter.


We pack all products with enough protection to get them to you safe and sound. We aim for 0% damages in transit to make your experience as good as it can be.

Damaged Goods

In the unlikely event that your goods are damaged then please follow our advice:

Upon receipt of the goods please inspect carefully for damage. If you are unable to fully inspect the goods for whatever reason, then please complete the inspection as soon as possible within the next 24 hours.

In the unlikely event you receive any damaged goods please advise us via e-mail to accompanied by photographic evidence of the damaged goods and we will be back to you within 1 working day to resolve the problem.