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Packaging & dEspatching
We pack all of our products with enough protection to get them to you safe and sound. We aim for 0% damages in transit to make your experience as good as it can be and keep your orders arriving in their best condition.
Orders placed before 3pm will be processed and despatched same day stock dependant. We despatch Mon - Fri excluding bank holidays.
Orders placed after 3pm on a Friday will be processed and despatched the following Monday or working day (excl weekends). Our open hours are as follows, this means there are no processing and despatching of orders over weekends.
Orders: Monday to Friday 9am-3pm
Office: Monday to Friday 9am-5pm
UK Deliveries
Our deliveries are made using the Royal Mail and outsourced delivery services providing a consistently fast and efficient service. We supply anywhere within the United Kingdom for the prices we advertise on our website and social media.
The service you select at checkout will be the chosen service which we will use.
For customers based within the UK: the prices for goods on the website include all applicable taxes.
EU Deliveries
We do supply overseas because we understand that everyone should have access to great products to help life with diabetes be a little brighter.
Please Note: the prices for goods on the website include all applicable taxes (VAT).
For other international deliveries please contact us for a quote for shipping.
Please note there may be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.