We have been made aware that many customers are receiving less door step deliveries than usual which is impacting delivery dates.

We are also seeing delays with post moving around the country through Royal Mail distribution centres. We appreciate the frustration this may cause and are looking into alternative options for our parcel deliveries. 

Though we are still despatching as normal, we would reccommend allowing extra time when placing your orders while these issues continue. Thank-you again for your continued support and patience, The DS Team.


Keeping you updated as we start the countdown to Christmas 2023. We will be despatching your orders as normal (same day before 3pm) as we head towards Christmas.

Diabetic Supply will be CLOSED on the following days, which means NO orders will be despatched and will therefore be processed and despatched from the next WORKING day.

Monday 25th December 2023 - Christmas Day
Tuesday 26th December 20223 - Boxing Day
Monday 1st January 2023 - New Years Day

For orders to arrive for Christmas (NOT GUARANTEED) please read the following dates carefully when placing your orders.

Friday 15th December 2023 - Royal Mail Second Class (Budget Shipping)

Tuesday 19th December 2023 - DPD/Royal Mail Tracked 24 (Express Shipping)

International Tracked
Friday 8th December 2023 - Australia, Norway, Portugal, Spain
Tuesday 12th December 2023 - Rest of Europe & USA

International Standard
Monday 4th December 2023

For other international last posting dates, please see Royal Mail's website:

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Packaging & dEspatching

We pack all of our products with enough protection to get them to you safe and sound. We aim for 0% damages in transit to make your experience as good as it can be and keep your orders arriving in their best condition.

Orders placed before 3pm will be processed and despatched same day stock dependant. We despatch Mon - Fri excluding bank holidays. 

UK Deliveries

Our deliveries are made using the Royal Mail and outsourced delivery services providing a consistently fast and efficient service. We supply anywhere within the United Kingdom for the prices we advertise on our website and social media. 

The service you select at checkout will be the chosen service which we will use.

For customers based within the UK: the prices for goods on the website include all applicable taxes.

EU Deliveries

We do supply overseas because we understand that everyone should have access to great products to help life with diabetes be a little brighter.

Please Note: the prices for goods on the website include all applicable taxes (VAT).

For other international deliveries please contact us for a quote for shipping. 

Please note there may be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.