Website Privacy & GDPR Policy
The DPA & GDPR May 2018
We and this website complies with the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information unless you are a contracted client which is rarely more than business details we will need for tax and invoicing details.
Adverts and Sponsored Links
We do not advertise any third party websites at all throughout this website. We may link to a third party website but money is never changed hands.
Downloads & Media Files
We rarely reference downloads or media files from a third party website. We do not promote any third party website but we may reference one if its relevant to the content a user is reading. We will never reference any website that requests any personal information from you at the time of uploading the relevant content, we cannot be held responsible if any website has made changes after submission date.
We do use storage services such as Dropbox for Business. We only use this with contracted clients which are often shared directly the client direct, which the client will provide their email address for access, we do not use this email for any other reason unless it is used for direct communication when stated by the client.
Contact & Communication With us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. We rarely store any personal information other than a name a user as has provided, along with a phone number or email address that a user has willfully provided. We only use Google Suite to store this basic information.
We do not add you to any mailing list unless you have willfully added your own details to our clearly labelled page marked as a marketing list subscription. Our direct communication via our contact forms or email address is not added to any marketings lists. We will not contact you unless it is relevant to your business.
We only store invoicing and payment details for the legal amount of time required for tax reasons. We use an online accounting software that is based in the UK. It is only the Directors and our chartered certified accountants who have access to this data which is willfully provided by our contracted clients.
We do have access to our clients Google Analytics and sometimes their heatmapping software which we provide, these records are stored the same as our own. We do not record or have access to any client sales, personal or any other data, other than an IP address that is tracked with our heatmapping software. We also have access to some clients Adwords or Social Network advertising managers, we do not store this data, we simply have access to the data via our own user logins so we can help our clients advertise properly. We cannot see any payment details between a clients account and the service they use.
Any other data such as keyword positions in a search engine is recorded for our clients, this data is provided publically by any search engine. We simply record the performance of any SEO campaign, using data that is open to anyone with an internet device.
Email Mailing List & Marketing Messages
We sometimes operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe to an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
We often record website and contact data with the aim of helping our clients gain exposure in the form of marketing. We delete this information after a client has saved this data on their own devices or at the end of our contract. The information we provide for our clients is data that is provided by a website owner, publically.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned. As stated above, we only reference websites such as Google Webmaster Blog or a leading news outlet which is relevant to the content within a page.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. We will not liaise with anyone via our personal social media profiles about anything personal.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Passwords and Data Security
We do not store any password or logins for our own website or any clients. We use a third-party encryption service that uses AES-256 bit encryption, a secret key, master password and Secure Remote Password. No password is ever the same for any website or service we use. We do not know our own passwords, everything is stored and fully encrypted using these various and award-winning services. We have password managers disabled on our browsers
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Mobile Message Service Terms and Conditions
Last updated: 29/11/2021
The Diabetic Supply mobile message service (the "Service") is operated by Parantaa Ltd (“Diabetic Supply” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Diabetic Supply's SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Diabetic Supply via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Diabetic Supply . Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to DiaSupply. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Diabetic Supply mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Dia Supply or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.